FCA warns Bitrue (www.bitrue.com) is not authorised and may be targeting UK consumers
The UK FCA warns that Bitrue (www.bitrue.com) is not authorised by it and may be offering financial services to UK consumers without authorisation. The warning concerns UK authorisation only, not an allegation of fraud.
- First reported
- Reports
- 1
Source: fca.org.uk · published
What happened
On 4 November 2026 the UK Financial Conduct Authority (FCA) published a warning that Bitrue, operating the website www.bitrue.com, may be providing financial services or products in the UK without its authorisation. The FCA says almost all firms and individuals offering, promoting or selling financial services or products in the UK have to be authorised by it, and that Bitrue is not. The notice lists contact details the firm uses, including the emails support@bitrue.com, pr@bitrue.com and bd@bitrue.com, and the social accounts x.com/BitrueOfficial, youtube.com/@BitrueOfficial and t.me/Bitrue_official.
How the scam works
The FCA explains that firms acting without its authorisation are operating illegally, and that dealing with an unauthorised firm leaves consumers without the protections available when a regulated firm is involved. It states that if consumers hand money to such a firm they are unlikely to get it back if things go wrong, because the Financial Ombudsman Service and the Financial Services Compensation Scheme do not generally cover unauthorised business, and that payment-services protections may apply to payments made on or after 7 October 2024 in some cases.
The FCA warning concerns UK authorisation only; it does not allege that Bitrue is a scam or has defrauded anyone. The regulator's point is that the firm is not on its register and is not permitted to carry on regulated activity in the UK, which strips away the safety net consumers would otherwise have. The FCA advises checking any firm against its Financial Services Register and its Warning List before dealing with it, and notes that fraudsters sometimes copy the details of genuine firms, a tactic known as a clone. Consumers who think they have dealt with this firm can contact the FCA consumer helpline on 0800 111 6768. The warning is published by the FCA; scammers.com has summarised it and not independently verified it.
Source
UK Financial Conduct Authority warning on Bitrue (www.bitrue.com), first published and last updated 4 November 2026. Not independently verified by scammers.com.
Red flags
- A firm offering financial services to UK consumers without FCA authorisation.
- No cover from the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong.
- Promotion through social accounts and email rather than a UK-regulated entity.
- A firm that does not appear on the FCA's Financial Services Register.
- Difficulty recovering money paid to an unauthorised firm.
If you were targeted
- 1Check any firm on the FCA Financial Services Register and Warning List before dealing with it.
- 2Be aware that dealing with an unauthorised firm leaves you without ombudsman or compensation cover.
- 3Watch for clone firms that copy a genuine firm's details.
- 4If you have paid money, contact your bank and the FCA consumer helpline on 0800 111 6768.
- 5Keep records of any payments, emails and account statements.